Correction & Refund Policy

Version 2.0 · Last updated: 1 October 2026

If the Form-16 working report delivered by VetanKosh appears incorrect, you have two choices: ask the administrator to review and correct the report, or request a refund where the error is attributable to the VetanKosh service and the request is eligible under this policy.

Option 1 — Get it corrected

Choose this if you still want the Form-16 report. Tell us what appears wrong. The administrator will review the generated report against the information available in your VetanKosh workflow and, where appropriate, correct the data/workflow and generate a revised version without charging again for that correction.

Option 2 — Request a refund

Choose this if you do not want a corrected report. The administrator will review the issue. If the delivered report is materially incorrect because of a VetanKosh processing/generation error and the request is approved, the eligible service payment will be refunded through the applicable payment method/process.

What is generally eligible?

Examples include a material error introduced by VetanKosh during extraction, calculation or document generation despite the user having supplied/reviewed correct source information, or a technical generation problem that results in an unusable delivered report and cannot reasonably be corrected.

What is generally not a service-error refund?

A refund is not automatic merely because source salary slips, PAN/TAN, employer details or other information supplied/confirmed by the user were themselves incomplete or incorrect; because the user later changes information after a correct report was generated; or because the user expected VetanKosh to act as the official TRACES/government issuing portal. We will still try to help correct genuine data-entry or source-document issues where practical.

How review works

Submit the payment/reference ID, choose correction or refund, and explain the problem clearly. VetanKosh records the request for administrator review. A refund is not issued automatically by the website; approval follows verification of the generated report, relevant source information and payment record. Approved refunds are initiated through the applicable payment channel, and the time for the amount to appear can depend on the bank/payment provider.

Submit a correction/refund request

Support: Use the contact details published on the live VetanKosh site. Never share OTPs, passwords, UPI PINs or card credentials.